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Buy or beware! Customer ticketed in Ridge lot

The Brooklyn Paper

In Bay Ridge, even free parking has a price.

A Third Avenue shopper who said she wanted to avoid paying a $1.50 ATM fee, left her Toyota Highlander in Foodtown’s private lot and walked down the block to the JPMorgan Chase bank to withdraw $200 — only find her SUV on a tow-truck’s hook, and herself on the hook for a $165 towing charge.

“It’s just not a friendly thing to do to your customers,” said Yolanda Variano, who forked over her shopping money to keep her car from being impounded. “I felt like I was being mugged.”

For the store, which is between 91st and 92nd streets, it was an illustration of just how little parking is available in the vicinity — and of its uphill battle to keep its own spaces available for its customers.

Variano claimed that she was fully intending be a Foodtown customer after returning from the bank. But the rules are clear — you can’t leave Foodtown property and leave your car in the lot — and they’re enforced by the Fast Way Towing, not by store employees.

Foodtown manager John Colberg said that towing is necessary because in parking-staved Bay Ridge, a clogged lot can discourage would-be customers.

“We only have 39 parking spots,” he said. “We can’t allow them to be the neighborhood parking spots or we’d lose business. If people can’t find a place to park here, then they shop at other places.”

Colberg added that shoppers at Foodtown, which is planning a 4,000-square-foot expansion that promises not to sacrifice a single parking spot, are allowed to park in the lot and briefly leave the store premises — so long as they enter the supermarket first.

“They cannot walk out of the parking lot without going into Foodtown first, but if they leave afterwards, we give them five or 10 minutes [before towing their cars],” he said.

Variano, a 10-year Foodtown regular and a card-carrying Foodtown Club member, said she returned to the lot after a 12-minute absence to find her vehicle gone.

She said she had withdrawn the cash to pay for groceries, although there’s a more convenient — but more expensive — ATM inside the supermarket that charges $1.50 per transaction. Variano, who has sworn to never again shop at Foodtown, could also have user her debit card for free while paying for her groceries (and even gotten cash back at no charge) — but the self-described “creature of habit” prefers to buy groceries in cash.

Reader Feedback

Mike from Fort Greene says:
This is absurd. She could have just used her ATM card as a debit card without a fee. There's something going on that we're not learning from this article.
Nov. 4, 2008, 1:23 am
Pat from Bay Ridge says:
I agree--taking out cash for grocery shopping is so last century. And... "Unfair"? The store has a perfect right to manage its property the way it sees fit. Having no car myself, I have little sympathy for other people's car problems.
Nov. 4, 2008, 11:46 am
King Kullen from West Hempstead says:
Me, Me, and My - a news story do not make
Nov. 4, 2008, 2:14 pm
DKNY from BayRidge says:
It is common knowledge that your car will be towed if you leave it there while you go somewhere else. Additionally,like the previous commentor stated they accept your debit card without a fee at the supermarket.

No symathies here.
Nov. 4, 2008, 5:10 pm
Jeff from Brooklyn Heights says:
This happened to a lady in Staten Island earlier this year. She sued and won in small claims court for the cost of the tow. The story was covered in the Staten Island Advance.
Nov. 7, 2008, 10:50 am
No Compassionista from Bay Ridge says:
She was obviously palling around with terrorists for 12 minutes in order to save $1.50. OFF WITH HER HEAD!
socialist!
marxist!
communist!
I feel so bad for Foodtown, the trials and tribulations of these big corporations must be overwhelming. Is there a fund we can all contribute to in order to assist them in their struggle against these "isty" customers?!
Nov. 7, 2008, 7:41 pm
Larry says:
She was trying to spread the wealth around.
Nov. 10, 2008, 5:03 pm
Maria from Bay Ridge says:
That's what happens when you are tight. Trying to save $1.50 while she spends 100x plus that on a belt cost her. She could have used the ATM in the store and gotten cash back. The store has posted rules and she broke them.
May 25, 2009, 9:52 pm
No Compassionista from Bay Ridge says:
unbelievable--no mercy in Bay Ridge--she was a customer for years people!!!--you have these signs up for the people who abuse the privilege,not for regular customers, Foodtown should have reimbursed her when they found out she had been a regular customer for too many years!!!
Aug. 8, 2009, 2:27 pm
Cookie from BayRidge says:
How dare the manager of Foodtown which logistically is the most frustrating shopping experience EVER!!! have the NERVE to have these tow trucks lurk after innocent customers.
I am a frequent shopper of Foodtown and I needed to stop at the Health store before I resumed my shopping at Foodtown, and when I returned to my carit was hooked up to the tow truck. I had my foodtown bags but they would not relenquish my car unless I paid the fee of $108.00. I'm so disgusted with the management.
Aug. 31, 2009, 6:53 pm
Samuray from Brooklyn says:
M...king towing skimmers!!! A consumer should be allowed at least a courtesy 30 min in a private parking lot to shop around and make his mind up even if he/she leaves the property for a few minutes regardless of a reason... we all know, that property managers put in their pockets at least a grand a day and that is why they defend this skim so hard... people! Everything should be based on a reason! If you shopped at a place where you parked you car your car can not be towed away, even if you parked there for some time or briefly left the premises! You should be allowed sufficient time to do your business!... keep complaining up to the top of the chain! our mutual efforts will make this city better place to be!
Oct. 27, 2010, 11:08 pm
Aleksey from Gravesend says:
This is legal mafia stuff, nobody care , probably they have somebody at the Commission's Board. This people don't give a damn. I surprised they still alive, not for a long time - one day will come.
Sept. 6, 2011, 1:05 am

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