Me and my best friend decided to pamper our little girls for the day and took them to Dimples yesterday (July 25, 2009). We were so excited about the venture with our daughters (ages 6 and 8) and we both traveled from NJ (I had to travel for two hours from South Jersey) to give our girls a great experience.

But that is not what we got. The services were absolutely terrible! When we got there, the workers were lounging in the children’s seats, doing their own nails and entertaining their own friends (granted, we were 15 minutes late, but called to tell them that). The place was hot and sweaty and we had to asked them to put the a/c on. We were the only customers at the time, and the treatments were not all that was bragged about and we were give a rush service.

We told the two ladies that our daughters wanted manicures and pedicures with decorations and they also wanted facials with gemmies applied. The person who seemed to be in charge there that day was very abrupt with us and ushered off our girls to start their treatment. As we looked around and was checking out the products used, the foot polishes appeared to be moldy and dried up. These were the products that they prepared to use on our girls feet. When the facial treatment started, they used the products mentioned at their site, but there was no prep/cleaning of the face prior to applying the face mask (my daughter chose the chocolate honey, her friend had Cherry honey), which was applied very sparingly. I mean, literally they barely put any on them. Then as the lady who was taking care of my daughter went to get a clean wash cloth to wipe off the mask, the other woman walked up on my daughter and told her her services was finished and she needed to get up (without asking her co-worker if she was finished with her client. Instead she went to my child and told her to basically move). After the women was finished with my daughter, she grabbed her bag and left for the day, without any acknowledgment to me or my daughter who’s services she just provided and didn’t finish. Once she was gone, I realized that she didn’t finish the decoration of my daughters nails. After my complaining to the other worker about the bad job, she came to finish the job and them asked for payment. We were not asked if there was anything else we may want done (which she never did put the gemmies on the girls faces nor did she ask if we still wanted them). After leaving, we realized that my friend’s daughter didn’t have her face wiped off properly and she still had the facial residue and stickiness on her face.

By the end of the evening, the girls nails designs and polish came off and they were left very disappointment and both me and my friend was furious!

I would not recommend Dimples to anyone who wants their little girl to feel pamper. From the decor, to the services, we were terribly disappointed.

I love Dimples. The service is fantastic and my kids love it. The workers are always ready and willing to service me. So polite and just a wonder to be around